Corporate Training

This class is designed to teach students how to create and manage a fundamental database. Instruction includes how to navigate within access application environment and create a simple database; organize and manage data stored within access tables; use queries to join, sort and filter data from different tables; create advanced queries including action queries and parameter queries; create and format custom reports; and customize Access configuration options.

This class will introduce students to Microsoft Excel basics including creating spreadsheets, formulas, functions, text, formatting and graphics. Students will be able to perform introductory level Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells, formatting and printing worksheets and using basic Excel functions such as, Sum, Average and Count. 

This class will reinforce the elements introduced in Excel I and include more complex activities such as functions, charts, linking worksheets and more. Use and understand absolute cell references, logical functions (i.e. the IF function, nesting IF functions), use and understand financial functions, create, modify and enhance a chart, link worksheets and add pictures and diagrams to worksheets. 

This class will reinforce Excel I and II. Upon successful completion of this course, you will be able to perform advanced data analysis and automate workbook functionality.

Upon successful completion of this course, you will be able to perform robust and advanced data and statistical analysis Pivot Tables, using tools such as Power Pivots to analyze data and insights using advanced visualizations in charts and dashboards.

This is the perfect course for the beginner Word user as well as someone more proficient in Word, but looking for more.

This class will show how to use MS Teams, OneDrive and OneNote

Microsoft Excel is a powerful spreadsheet program that is part of the Microsoft 365 suite of productivity tools. Allowing users to create, edit and analyze data in a structured and organized manner.

Microsoft 365 Excel II is an advanced version of the popular spreadsheet software.  It builds upon the foundational features of Excel and introduces more advanced functionalities to help users analyze data, create complex formulas, and generate insightful visualizations.  Offering enhanced data manipulation tools, advanced formulas and functions, data analysis tools such as pivot tables and Power Query, as well as advanced charting options.

Microsoft 365 Excel II is an advanced version of the popular spreadsheet software.  It builds upon the foundational features of Excel i and II, providing users with more advanced tools and features to manipulate data, analyze it and create complex formulas. Excel II covers topics such as advanced functions, data analysis tools, pivot tables and data visualization techniques. Designed to enhance productivity and enable users to handle large data sets efficiently while gaining deeper insights about their data.

In this course, you will use your knowledge of productivity tools to work productively in the cloud-based Google Apps environment.

You will:

• Navigate in the Google Apps environment.

• Store documents by using Google Drive.

• Collaborate with Google Docs, Slides and Drawings.

• Collaborate with Google Sheets and Forms.

• Communicate using Google Hangouts.

• Manage schedules by using Google Calendar.

• Collaborate by using Google Sites.

This is a course that will take your presentations to another level.

This class will delve deeper into using all of the Outlook features. The examples will be taught on both the Desktop version and the Online version of Outlook.

This class is designed to introduce participants to the basic operations of Microsoft Word Processing. Participants will create and save simple documents, use automatic text features for entering text, access online help, make changes to an existing document using a variety of editing techniques, create and enhance tables and use Word’s templates and wizards.

This class is designed to introduce participants to expanded operations of Microsoft Word Processing. Participants will create custom templates and styles, manage tables and table data, insert graphics, create newsletters, send form letters, create Web pages and manage document changes.

Understand how your communication style impacts how others receive and interpret information. Identify common barriers to effective communications, including the use of non-verbal actions and jargon. Apply the basic principles of effective communication when communicating with supervisors, co-workers and customers. Become effective participants in workplace meetings. Organize information and present complete thoughts.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, and developing a plan. These steps can also ensure that desired changes are implemented successfully.   

The workplace is where you spend the vast majority of your waking time. When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance and how to identify pressure points.

This course is designed to teach the three-step approach to business writing. Research and compose documents for the workplace, such as memoranda, business letters and email. It covers informational and descriptive abstracts and gives pointers for success as well as review spelling, grammar and punctuation. Revise business documents for audience and purpose with emphasis on language, tone, organization and correctness.

This course is designed to give the participants some basic public speaking skills that will make speaking in public less terrifying and more enjoyable. It includes in-depth information on developing an engaging program and delivering their presentation with power. It covers how to identify an audience, how to create a basic outline, how to organize ideas and find the right words, how to overcome nervousness and deliver a polished, professional speech.

Learn to identify common communication problems and understand individual communication styles. Develop skills to actively listen. Enhance your ability to handle difficult situations and deal with situations assertively. The major goal is to understand the impact communication tendencies have on other people, and how improving these skills can make it easier to get along with others and be more productive in the workplace.

Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur.

Critical Thinking will lead to your becoming a more balanced and disciplined thinker. It will uncover and reduce biased decision making. This workshop will provide you the skills to evaluate, identify, and distinguish different sources and types of information. It will enable you to be more productive in your career and provide a great skill set in your everyday life.

Enhance supervisory skills and distinguish the difference between managing and coaching employees. Exercises will demonstrate effective coaching techniques and principles. There will be an overview on how the employee’s performance is accountable to management and the organization as a whole.

Select the time management system best suited to your personality and job. Prioritize your goals and create more time for effective decision-making. Empower others by using the Five Key Principles of delegation. Regain control by actively managing interruptions, phone calls and email. Optimize team workflow using activity networks, float and critical path analysis. 

Gain skills in developing collaborative and cooperative team building behaviors and practices. Topics will address learning what, when and to whom to delegate with effective follow-up strategies. In addition to delegation, participants will learn how to motivate employees, both individually and collectively for maximum performance in the workplace.

Understand the challenges and opportunities of workplace diversity while avoiding legal problems, and adhering to company policy. This training presentation will teach participants how to encourage and support diversity within the organization. Attract and retain high-quality employees and create a more cooperative, creative, productive work environment.

Train employees of all levels how to conduct meetings that are well organized, time-efficient, and productive. Meeting leaders will learn to determine and communicate the purpose of a meeting, confidently facilitate members’ progress toward meeting goals and navigate common meeting setbacks. 

Provide feedback, performance appraisals and discipline while motivating employees and adhering to confidentiality and legal practices in the workplace. This interactive and thought-provoking module will help company leaders manage their professional integrity through written, verbal and behavioral practices in the work environment. (Employer Specific)

Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognize our moods, impulses, and behaviors and manage them in a positive way so that we can communicate effectively, empathize with others, manage stress, overcome challenging situations and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. 

A well-trained Call Center is the heart of any operation.  Call center employees will learn call center strategies, phone etiquette and improve communication skills. This class will review a variety of situations and first call resolution tips. Participants will learn how to handle themselves with skill and professionalism.  In addition to becoming an asset to the organization, the participant will be able to profit themselves in terms of salaries and performance bonuses.  

Present a professional image and communicate effectively in everyday customer service transactions, as well as in difficult situations. Learn a step-by-step process for conducting a customer service transaction. Recognize characteristics of human behavioral style and identify opportunities to adapt to their personal style. 

Strategies for ensuring productive and effective meetings, offering practical advice on various aspects, including setting clear objectives, establishing an agenda, promoting active participation and managing time efficiently. Enhancing meeting outcomes, improving collaboration, and making better use of valuable resources.

 A problem-solving course is designed to equip students with the essential skills and techniques necessary to tackle complex problems effectively. It focuses on developing critical thinking, analytical reasoning, and creative problem-solving abilities. Through a combination of theoretical concepts and practical exercises, students learn to identify problems, gather relevant information, analyze data, generate innovative solutions, and evaluate their effectiveness. The course typically emphasizes collaborative teamwork, as problem-solving often benefits from diverse perspectives and collective intelligence. By honing their problem-solving skills, students gain valuable tools applicable to various academic, professional, and personal challenges they may encounter throughout their lives.

Forming an Essential Foundation course is designed to provide individuals with the knowledge and skills necessary to excel in sales. The course will cover a range of topics related to the sales process, including prospecting, lead generation, relationship building, communication, and closing techniques.

The course is designed to help individuals develop the skills and strategies needed to manage and reduce stress in their personal and professional lives. The course is suitable for anyone who wants to improve their well-being, productivity, and overall quality of life.

This course is designed to provide the necessary knowledge and skills to effectively develop employees in the workplace. The course will cover topics such as employee training and development, coaching and mentoring, performance management, and career planning. Participants will learn how to create a supportive environment that encourages learning and growth, how to provide constructive feedback, and how to develop individualized development plans for employees.

Generation Gaps can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. Having various cultures in one workplace can present communication problems and conflicts; however, the benefits of such a variety in the workplace far outweigh the problems. Both the young and older workers have many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help managers and co-workers become more effective.

HR departments can also benefit from understanding about generational differences, as this knowledge can assist with hiring, promotions, developing SMART Goals, and in designing various programs geared towards the topic.

Conduct effective interviews by utilizing various interviewing techniques and methodologies. Utilize best practices for selecting the right applicant for the job. Learn about behavioral interviewing and appropriate interview questions. Apply job related experience, knowledge, skills and abilities to the interview process.  A legal perspective on interviewing and hiring practices is covered in this module.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, and developing a plan. These steps can also ensure that desired changes are implemented successfully.  

Close communication gaps, decrease friction and increase camaraderie in the workplace. Focus on improving professional relationships: Creating an atmosphere in which differing work styles are not barriers, but assets. Review the stages of team building. Define the common goal and who contributes to that goal. Identify inhibitors and how to overcome these inhibitors. This course is appropriate for all types of teams, at all levels of an organization.

Strategies will be covered to help participants learn how to diagnose time management challenges. Attendees will learn how to stay focused on personal and professional goals; how to plan and prioritize each day’s activities in a more efficient, productive manner, and how to overcome procrastination by understanding why it happens. Participants will be given a skill set that include personal motivation, delegation skills, organization tools and crisis management.  

This course is designed for participants who are literate in their native tongues, however, are typically unable to communicate independently or formulate complete sentences in English. Participants will learn to understand basic vocabulary and everyday language functions such as greetings & instructions, requesting and giving information, expressing likes and dislikes, apologizing, and understanding basic American society functions.

This course is designed for participants who are somewhat able to communicate ideas, however, need improvement in pronunciation, basic writing style and grammar, verb systems and word order. Participants have a minimal ability to convey ideas in writing and speaking, and may understand more than they can express.

This course is designed for students who have a basic understanding of English-language structure and grammar and generally can express themselves well. However, they need to improve their vocabulary to succeed in a work environment and learn how to use more complex sentences correctly. They also need help with the proper use of punctuation and verbs.